Sailia's Privacy Policy

This Privacy Policy explains how Sailia collects, uses, processes, and protects personal information when you visit our website or use our services. Sailia is committed to safeguarding privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Information We Collect

We may collect the following types of personal information:

Contact information: such as name, email address, phone number, and business details.

Account and booking information: such as login details, booking details, payment status, membership information, waiver information, and other information submitted through the platform.

Demographic information: such as age, date of birth, address, emergency contact details, and location, where relevant to the services being provided.

Usage information: information about how users interact with our website and services.

Technical information: information about device, browser, IP address, cookies, and similar technologies.

We may collect personal information directly from:

• platform users, including Sailia's customers and their staff

• end users, including individuals making bookings or using services through the platform

• third parties where relevant to providing our services, such as payment or integration providers

How We Use Personal Information

We use personal information for the following purposes:

To provide and manage services: to fulfil requests, process bookings, provide management tools, process payments, and deliver customer support.

To improve our services: to analyse usage patterns, improve website functionality, and develop the platform.

To send communications: including service-related messages and, where appropriate, marketing messages, updates, and newsletters.

To comply with legal obligations: to meet requirements under applicable laws and regulations.

Lawful Bases for Processing

We process personal information on the following lawful bases under UK GDPR:

• Contract: where processing is necessary to provide our services or fulfil bookings

• Legitimate interests: where processing is necessary for operating, improving, securing, and supporting Sailia and its services

• Legal obligation: where processing is required to comply with applicable law

• Consent: where consent is required, including for certain marketing communications or optional uses of cookies

Platform Users and End Users

Sailia works with both platform users and end users.

Platform users are Sailia's customers and their staff who use the platform to manage bookings, operations, customers, and related business processes.

End users are individuals who interact with Sailia-powered booking flows or services provided by Sailia's customers.

In many cases, Sailia acts as a data processor on behalf of its platform users in relation to end user personal data. In other cases, including for website visitors, account administration, support, billing, and direct relationships with our customers, Sailia acts as a data controller.

Data Storage and Transfers

Personal information is stored securely on infrastructure provided by Amazon Web Services (AWS), primarily in eu-west-2 (London). We use appropriate technical and organisational measures to protect personal information.

Where personal data is transferred outside the UK or EEA, we use appropriate safeguards, including approved transfer mechanisms such as Standard Contractual Clauses where required.

Sharing Personal Information

We may share personal information with trusted third parties, including:

Service providers: providers of hosting, analytics, error logging, email delivery, and payment processing, including AWS, Stripe, PostHog, Sentry, and Cloudflare where relevant to the services provided.

Business partners and integrations: where required to provide services requested by our customers or users.

Legal authorities: where required by law or where necessary to establish, exercise, or defend legal claims.

We do not sell personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance browsing experience, understand usage of our website and services, and improve performance. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

Your Rights

Under the UK GDPR, individuals may have the following rights:

• Access: obtain a copy of personal information

• Rectification: correct inaccurate or incomplete information

• Erasure: request deletion of personal data in certain circumstances

• Restriction: request that processing is limited in certain circumstances

• Data portability: receive personal data in a machine-readable format where applicable

• Objection: object to certain types of processing, including direct marketing

• Withdraw consent: withdraw consent at any time where processing is based on consent

You can exercise these rights by contacting us at info@sailia.co.uk.

Where Sailia acts as a processor on behalf of a platform user, requests may need to be directed to the relevant platform user as the data controller.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

How to Contact Us

For questions, concerns, or to exercise your rights, contact:

Sailia Limited
Senna Building, Gorsuch Pl, London E2 8JF
Email: info@sailia.co.uk

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner's Office (ICO).

Changes to this Privacy Policy

This policy may be updated from time to time. The latest version will always be available on our website. Where appropriate, material changes will be communicated more prominently.