CRM

Know Every Customer

Sailia automatically creates a customer profile for every guest, member, participant, and account holder. Every booking, payment, waiver, membership, visit, purchase, and communication is stored in one place, giving you a detailed view of every customer relationship.

A system that knows your customers as well as you do

Naomi Watts

E-mail

Reservation

Payment

Marcus Thompson

E-mail

Reservation

Payment

Complete Customer Profiles

Every booking, payment, membership, waiver, attendance record, purchase, and communication is automatically stored against a customer's profile, giving you a complete view of every customer relationship.

Automated Communication

Memberships

Payments

Waivers

Marketing

Naomi Watts

First-Timer

Experienced

Pro

Automated Communication

Memberships

Payments

Waivers

Marketing

Naomi Watts

First-Timer

Experienced

Pro

Family, Group & Organisation Accounts

Manage families, households, groups, and corporate accounts from a single CRM. Linked customer records, shared payment methods, and multiple users per account help eliminate duplicate data.

Family

Add Family Member

Main Member

Penelope Cruz

Scarlett Johanson

Marcus Thompson

Gabriel Fletcher

Naomi Watts

Micheal Davies

07/07/1999

Customer Search & Instant Access

Find customers, bookings, memberships, and accounts in seconds using name, email address, phone number, booking references, memberships, advanced filters, and saved customer views.

Customer Segmentation

Create targeted customer audiences based on memberships, spending, booking behaviour, visit frequency, location, lifecycle stage, and any combination of customer data.

Know every customer. Personalise every interaction

Customer Intelligence

Understand customer lifetime value, repeat booking behaviour, average spend, membership activity, preferences, and revenue contribution so you can focus on the customers that matter most.

Customer Notes & Internal Collaboration

Store customer notes, internal comments, tags, alerts, preferences, and interaction history so every team member has the context they need to deliver great service.

CRM Across Your Entire Business

Unlike standalone CRMs, Sailia connects directly to your bookings, payments, memberships, waivers, attendance, POS, gift vouchers, and marketing activity, creating a single source of truth across your business.

Take Action from Any Customer Profile

Create bookings, resend waivers, collect outstanding balances, update memberships, send communications, add notes, and manage customer relationships without leaving the CRM.

Increase Repeat Bookings & Customer Value

Turn customer data into revenue with audience segmentation, automated marketing, rebooking campaigns, win-back campaigns, loyalty promotions, and personalised customer communications.

Secure & Compliant

Protect customer information with GDPR-compliant data handling, role-based permissions, audit trails, consent tracking, secure access controls, and customer data export and deletion tools.