90% Completion: How Sailia is crushing the queue with smarter digital waivers

I wanted to take a second to talk about one of the biggest silent wins your experience business can employ: The Digital Waiver.

If you’ve spent any time at the front desk of an activity centre on a busy morning, you know the scene. A queue of excited customers, squinting at clipboards or fumbling with tablets. It can be a major buzzkill for an activity-based business.

Sailia looked at that bottleneck and decided it shouldn't exist. By focusing on friction-free tech and effortless automations, centres using Sailia are now regularly hitting 90%+ pre-arrival digital waiver completion rates. 

Let's take a look at some of the features that Sailia digital waivers offer:

Dynamic Forms

The best digital waiver software isn't just a PDF on a screen. Sailia digital waivers certainly aren’t. We’ve built dynamic forms with conditional logic to ensure guests only see what’s relevant to them.

At a multi-activity centre, if one guest is here for kayaking and the next is here to use the climbing wall, each form will ask questions only relevant to that specific guest; swimming ability for one, harness safety for the next.

By hiding irrelevant fields, completion time drops and accuracy skyrockets.

Automated follow-ups

The real secret behind that 90% completion rate isn't just a better form. We know that during a busy season, finding the time to manually check who has or has not completed a digital waiver can be hard. So, Sailia automatically does it for you:

• Smart Triggers: Sailia identifies exactly who hasn’t signed and automatically triggers reminders at the intervals you set.

• The Power of SMS: While emails are great, SMS reminders often achieve instant completions, so with Sailia you can send both email and SMS reminders.

• Real-Time Arrival Alerts: For the final few who haven’t signed by the time they reach the gate, your staff have already been alerted to who is yet to sign, reducing the on-the-day admin and getting the day started quicker.

CRM Sync

This is a big one for repeat business. Once a digital waiver form is signed, it is instantly synced to the customer’s profile in your booking software CRM.

Our system recognises returning guests, meaning they don’t need to complete the form again. No more asking your regulars to sign the same form every time you see them.

Security & Accuracy

A squiggle on a screen is one thing; a legally robust record is another. We’ve built in features to ensure your data is actually protected:

• Touch Signatures & Photo ID: Support for natural signatures on mobile, plus the option to require a photo ID upload when needed.

• Tamper-Proof Logging: Every submission is time-stamped and stored with secure, encrypted data storage.

• GDPR Excellence: Built with strict compliance and role-based access, ensuring sensitive information is only seen by the staff who need it.

Group Management

Handling a school trip or a big group? Our digital waiver management software allows organisers to manage entire groups. Guardians can link multiple minors to a single signature in seconds, creating unified family accounts.

Ready to clear the lobby?

No matter how complex, if waivers cause you a headache, reach out to the team here to see how Sailia can transform your waiver operations.